Turn your automotive experience into a professional office career
Office Location: Vancouver, BC OR Laval, QC (Hybrid/remote progression over time)
Salary: $65,000 – $77,000 + bonus
About LGM
LGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998. Many of our team members come directly from dealerships - we understand your background because we’ve hired it before.
Tired of flat rate, long days, and physical work?
If you’ve worked as a Service Advisor, Automotive Technician, Service Manager, Parts Specialist, or Warranty Administrator, this role is built for you.
You already understand how vehicles are repaired. Now you can use that expertise in a stable office-based career while staying connected to the automotive world.
At LGM Financial Services, we help customers navigate complex automotive warranty claims in partnership with leading manufacturers and dealerships across Canada.
What makes this different
- No more physically demanding shop work
- No weekends
- Use your diagnostic and repair knowledge in a new way
- Work with major automotive brands across Canada
- Full 3-weeks training provided as part of onboarding program(no claims experience needed)
Many of our team members come directly from dealership and technician backgrounds.
Key Responsibilities:
- Provide exceptional customer service via telephone, online, live chat and written correspondence channels to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers
- Monitor customer service queues (Phone, Online Portal, Email and Live Chat)
- Manage requests received via ticketing systems, to ensure timely responses to all customers while ensuring adherence to our contractual service level agreements and departmental key performance indicators
- Facilitate the claims adjusting process to meet contractual service level agreements, departmental KPI’s and underwriting commitments
- Manage complex technical claims adjudication such as; engines, transmissions, differentials and electrical failures
- Liaise with the Finance, Sales and Customer Success Teams as necessary in order to effectively adjudicate all claims or meet customer needs
- Uphold all Service Level Agreements and claims adjudication best practice standards
Core Competencies:
- Effective Communicator – Able to clearly and articulately present information through the spoken and written word
- Collaboration – Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives
- Flexibility – Easily adapts to changing environment and resources
- Reliability – Able to meet commitments and preforms all assigned duties/tasks
- Decision making – Being resourceful and have ability to efficiently make appropriate decisions based available information and experience
- Negotiating – Ability to communicate in a manner that develops trust and positive outcomes
- Conceptual Thinking – Intuitive understanding of customer needs and delivery of exceptional service
Required Skills:
- Ability to analyze overall damage to determine procedures for repair
- Ability to determine extent of direct/indirect damage and direction of impact
- Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software
- Excellent organizational and time management skills
- Exceptional customer service
- Tactful negotiator
- Excellent attention to detail
- Effective and efficient at multi-tasking
- Courteous and professional telephone manner
- Proficient with MS Office suite of products
- Bilingual (English/French) oral and written is an asset
Education:
- Journeyman certification or 1st, 2nd, or 3rd year apprenticeship preferred
- Valid Adjuster license as required by provincial regulatory agency an asset
- Post-secondary education an asset
Experience:
- 3+ years automotive service experience
- 2+ years claims adjusting experience an asset
- 2+ years contact center experience an asset
What we offer
- Extended health & dental coverage (no waiting period)
- RRSP contribution
- Performance bonus program
- Starting at 3 weeks vacation + Birthday off
- 4 paid volunteer days annually
- Education sponsorship opportunities
- Health & wellness perks
- Vehicle rebate program (up to $400/month)
Apply online through our Career Center at https://www.lgm.ca/careers.
