Company Description Action Contents & Moving is a specialized contents claims provider supporting insurers, adjusters, restoration companies, and policyholders. The company manages the contents portion of property claims from initial assessment through final return, offering one accountable team and a dedicated Project Manager to keep work progressing. Services include contents assessment and documentation, pack-out, inventory management, secure storage, processing, and final pack-back, as well as detailed loss schedules and specialty evaluations. Action Contents & Moving works alongside restoration contractors without competing for building repairs, focusing solely on contents to reduce delays, extra handling, and uncertainty in claims. The company serves Metro Vancouver and the Fraser Valley, with catastrophe response capabilities across Western Canada.
Role Description Contents Technicians are responsible for handling, documenting, and managing personal and commercial property contents throughout the claims process. In this full-time, on-site role located in Vancouver, BC, team members assist with on-site assessments, pack-outs, labeling and inventory of items, and preparation of contents for transport and storage. The role includes careful handling of items in homes and businesses, maintaining accurate records in inventory systems, and supporting the cleaning, processing, and repacking of contents for return to policyholders. Contents Technicians work closely with Project Managers, restoration partners, and policyholders, contributing to organized workflows, clear documentation, and safe, efficient logistics in both field and warehouse environments.
Qualifications
- Ability to handle, pack, move, and organize a wide range of contents, including lifting, carrying, and working in varied residential and commercial environments.
- Strong attention to detail in documenting items, labeling, and maintaining accurate inventory records using digital tools or inventory software.
- Reliable teamwork and communication skills for collaborating with Project Managers, restoration partners, and policyholders in sometimes time-sensitive conditions.
- Basic understanding of logistics, warehousing, and safe material handling practices, including loading, unloading, and storage of contents.
- Commitment to safety protocols, cleanliness, and care when working with customer belongings, including potentially fragile or high-value items.
- Valid driver’s license and a clean driving record; experience driving vans or light trucks is an asset.
- Ability to work full-time, including occasional evenings or weekends during higher claim volumes or CAT events.
- Previous experience in moving services, restoration, warehousing, or insurance-related contents work is an asset but not required; on-the-job training is provided.
