Full-time jobs in Coquitlam, British Columbia

Find full-time jobs in Coquitlam, British Columbia and nearby towns within 25 km. Read the full details and apply.

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Within 25 km of Coquitlam

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DP World

Customer Service & Operations Specialist

1500 - 4720 Kingsway, Burnaby, BC, V5H 4N2, Canada

Full-time

Within 25 km of Coquitlam · About 16.9 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posted: Oct 19, 2026

Original job description

Role Purpose:

The Customer Service and Operations Specialist supports DP World Canada's Freight Forwarding team by coordinating seamless transportation solutions for ocean and air freight. This role offers an exciting opportunity to manage shipments, ensure compliance, and deliver top-notch customer service in a fast-paced and dynamic freight forwarding environment.

Key Responsibilities:

Organize and arrange transportation for customers with strong focus on ocean and air freight.
Create files, arrange for pickup and obtain shipment documentation necessary for domestic/international transportation, liaison between parties to provide status updates.
Follow appropriate work instructions or checklist to create consistency and minimize errors.
Enter shipment and bookings details into approved freight forwarding platforms in a timely and accurate manner, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, booking confirmations, etc.) and create invoices.
Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries.
Ensure safe transport execution in line with official requirements.
Manage shipments from open to close – handle all day-to-day operational activities and close out the file in accounting.

Knowledge & Qualifications:

2 plus years working within the freight forwarding industry with a strong focus on ocean and air freight.
Graduate of an accredited freight forwarding program with strong day to day knowledge of the Freight Forwarding platforms.
Comprehensive understanding and expertise in the application of Canada's import and export regulations.
Proactive and collaborative team player with exceptional customer service skills.
Effective verbal, written, and interpersonal skills and the ability to communicate with clients, carriers, other forwarders, and vendors.
Knowledge and experience in PC and MS Office applications.
Must be fluent in English.
Previous Canadian work experience or experience working directly with Canadian industries.

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More about this job

Responsibilities

The specialist coordinates ocean and air freight transportation solutions while managing the full lifecycle of shipments from booking to invoicing. They ensure regulatory compliance and maintain clear communication with clients, carriers, and vendors to facilitate timely deliveries.

Requirements

Candidates must have at least two years of experience in the freight forwarding industry with expertise in ocean and air freight. A graduate degree from an accredited freight forwarding program and a comprehensive understanding of Canadian import and export regulations are required.

Skills

Freight forwarding
Ocean freight
Air freight
Import regulations
Export regulations
Shipment documentation
Customer service
Logistics coordination
Invoicing
MS Office
Communication
Problem solving
Compliance
Data entry

Visa sponsorship

Not detected in the job text

Keywords

Freight Forwarding
Ocean Freight
Air Freight
Logistics
Import Regulations
Export Regulations
Shipment Management
Documentation
Invoicing
Customer Service
Compliance
Supply Chain
Transportation
MS Office
EDI
AES
ACI
Operations

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