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Gold's Gym - British Columbia

Front Desk Evenings

Port Coquitlam, BC, V3C 0A4, Canada

$18.25 CAD / hour · Part-time

Within 25 km of Coquitlam · About 3.3 km from the city centre

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Job details

Pay: $18.25 CAD / hour
Job type: Part-time
Posted: Oct 15, 2026

Original job description

Customer Service Representative (Evenings – Closing)
Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

Schedule: 3–4 days per week (12–24 hours)
Availability: Must be available:
- Fridays 7:15pm-11:15pm
- Wednesday / Thursday 9:15am-1:15pm
Commitment: No extended travel/time off during the first 4 months

What We’re Looking For

Previous customer service experience (required)
Strong written and verbal communication skills
Fluent in English (additional languages are an asset)
Proficiency with Microsoft Office (Word, Outlook, Excel)
Experience with cash handling and POS systems
Strong problem-solving and critical thinking skills
Ability to work both independently and as part of a team
Reliable transportation or ability to commute easily
First Aid certification (asset)

Key Responsibilities

Oversee front desk operations during evening closing shifts
Ensure the facility is properly secured and prepared for the next day
Greet and check in members and guests using proper procedures
Deliver exceptional customer service across phone, email, and in-person interactions
Direct guests and appointments to appropriate staff efficiently
Support guest check-in and onboarding processes
Handle daily cash reconciliation accurately
Assist the sales team with guest tours and membership support
Support prospect and member outreach via calls, texts, and emails
POS handling and end of night close out

What We Offer

A positive, collaborative team environment
Complimentary gym membership
Employee discounts on Gold’s Gym products and services

Gold’s Gym British Columbia is an equal opportunity employer.
We thank all applicants for their interest; only those selected for an interview will be contacted.

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More about this job

Responsibilities

Manage front desk operations during evening closing shifts, including greeting and checking in members and guests, responding to inquiries, and supporting tours and membership services. Secure and prepare the facility for the next day, reconcile cash, process point-of-sale transactions, and assist with member and prospect outreach.

Requirements

Previous customer service experience is required, along with strong written and verbal communication, Microsoft Office proficiency, and experience handling cash and point-of-sale systems. Applicants should be reliable, able to work independently and with a team, have easy transportation to work, and be available for the specified shifts; First Aid certification is an asset.

Skills

Customer Service
Written Communication
Verbal Communication
Microsoft Word
Microsoft Outlook
Microsoft Excel
Cash Handling
Point-Of-Sale Systems
Problem-Solving
Critical Thinking
Teamwork
Member Check-In
Cash Reconciliation
Customer Outreach
Facility Closing And Security

Benefits

Complimentary Gym Membership
Employee Discounts On Gold’s Gym Products And Services

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Front Desk Operations
Evening Closing Shifts
Member Check-In
Guest Check-In
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Cash Handling
Point-Of-Sale Systems
Cash Reconciliation
Problem-Solving
Critical Thinking
Written Communication
Verbal Communication
Facility Security
Guest Tours
Membership Support
Member Onboarding
Customer Outreach
Phone Support
Email Support
First Aid Certification
Fitness Industry

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