Original job description
Required Skills & Experience
• 5+ years of District Management, Operations Management, or comparable multi-site leadership experience
• Proven experience leading managers and field-based operational teams
• Demonstrated experience managing a large portfolio of clients, accounts, or locations
• Strong P&L management experience, including budgeting, revenue analysis, labour costs, and operational expenses
• Proven leadership and people-management skills
• Strong verbal and written communication skills
• Experience managing and developing client relationships
• Demonstrated negotiation and problem-solving skills
• Proficiency with Microsoft Office applications
Knowledge or understanding of ERP systems
Nice to Have Skills & Experience
• Experience in parking operations, property services, facilities management, transportation, security, or another multi-site service environment
• Experience reviewing revenue trends and identifying opportunities to improve revenue and profitability
• Experience managing labour scheduling and field productivity metrics
• Experience overseeing geographically dispersed teams and conducting multiple site visits
• Experience coordinating maintenance services and third-party vendors
• Strong entrepreneurial mindset with the ability to adapt quickly to changing client and operational needs
• Proven track record of improving client service and operating standards
Ability to balance strategic leadership with hands-on operational management
Job Description
The Operations Manager is a full-time, permanent opportunity based in Vancouver, BC, working regular business hours in the Pacific Time Zone (PST). This role is responsible for overseeing daily parking operations, including leading a team of Area Managers and field staff, managing client relationships, and driving operational and financial performance. Key responsibilities include reviewing parking rates and revenue trends, conducting site visits, communicating with clients, overseeing enforcement operations, managing labour and operational budgets, reviewing staff scheduling and productivity, and coordinating maintenance services. Success in this role will be measured by the ability to maximize gross revenue and profitability, deliver exceptional client service, develop high-performing teams, and continuously improve operating standards.
