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Capilano Group

Park Ambassador

North Vancouver, BC, V7R 4J1, Canada

$18.75 CAD / hour · Temporary

Within 25 km of Coquitlam · About 24.9 km from the city centre

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Job details

Pay: $18.75 CAD / hour
Job type: Temporary
Apply by: Jan 17, 2027
Experience: Minimum 1 year of Guest Services experience
Posted: Oct 19, 2026

Original job description

Work in a West Coast rainforest! Surround yourself with ancient trees, bridges, canyons, critters, and an incredible, fun-loving team who work together to build an amazing and authentic experience for guests from around the world. At Capilano Suspension Bridge Park, we pride ourselves on delivering a truly unique guest experience unlike any other, inspired by our natural setting. We share our passion about history, the wonder of nature and yummy eats & treats with over 1,000,000 annual guests! We are looking for friendly and enthusiastic Park Ambassadors motivated by providing exceptional guest service.

Are you passionate about creating amazing experiences for guests?
Do you enjoy inspiring and motivating a team?
Is this the experience you’re looking for? If so, read on to find out more about the role!

What You’ll Do

Engage with guests as they access our attractions, provide relevant facts and information
Run our attraction safety positions as trained
To deliver programmed content in each station in an engaging manner and as trained (includes Safety Talks)
Ensure line-ups are moving in an orderly fashion as trained
Encourage Guests to partake in our park offerings such as Tours, Rainforest Explorer Program, and other seasonal activities

What You'll Get

Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
30% discount off regular-priced merchandise at The Trading Post Gift Store
30% discount at Stanley's Bar & Grill and Prospect Point Café
30% discount on food items in The Cliff House Restaurant, Loggers' Grill, Beary Waffle, and The Cabin (does not apply to alcohol)
Guest passes for friends & family
Referral bonuses
Staff Transit Subsidy (30% for part-time members, 50% for full-time members)
Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Job Qualifications

Minimum 1 year of Guest Services experience
Positive, friendly, outgoing, and energetic personality
Excellent interpersonal skills
Level 1 or 2 occupational first aid is an asset

Considerations
The ideal candidate must be able to work a variety of shifts including evenings, weekends and holidays. Team Members are required to be on their feet for extended periods of time, and are expected to follow Capilano's health & safety guidelines and protocol. They are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet. Occasionally, Team Members may be required to lift and carry up to 20lbs, climb a step ladder or step stool.

Compensation for this position is $18.75 per hour.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

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More about this job

Responsibilities

Engage with guests to provide information and ensure an orderly flow at attraction sites. Perform safety-related duties and deliver programmed content to enhance the visitor experience.

Requirements

Requires at least one year of guest services experience and a friendly, energetic personality. Candidates must be able to work flexible shifts including evenings, weekends, and holidays in various weather conditions.

Skills

Guest service
Interpersonal skills
Communication
Safety management
Public speaking
Teamwork
Customer engagement
First aid

Benefits

Complimentary coffee, tea, hot chocolate and soda
30% discount at The Trading Post Gift Store
30% discount at Stanley's Bar & Grill and Prospect Point Café
30% discount on food items at various restaurants
Guest passes for friends and family
Referral bonuses
Staff transit subsidy
Employment and family assistance program

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Tourism
Hospitality
Safety
Attractions
Customer Experience
First Aid
Retail
Rainforest
Park Operations
Seasonal
Teamwork
Communication
Public Relations

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