Original job description
We are looking for a Workplace Lead to oversee daily workplace operations and help create a welcoming, efficient, and inclusive office environment in Vancouver, British Columbia. This Long-term Contract position is ideal for someone who enjoys balancing front-of-house support, facilities coordination, and employee experience in a fast-paced IT software setting. The successful candidate will play a key role in keeping office services running smoothly while partnering with internal teams and external vendors to support employees, visitors, and onsite programs.
Responsibilities:
• Welcome employees, guests, and service providers with professionalism, ensure visitor procedures are followed, and maintain a positive front-desk experience.
• Oversee the daily coordination of office operations, including mail handling, deliveries, supply management, kitchen organization, workspace upkeep, and general facilities support.
• Build strong working relationships with site leaders and internal partners to support a productive, inclusive, and well-organized office environment.
• Arrange workplace events, team gatherings, and office celebrations in collaboration with employee engagement and internal event stakeholders.
• Support onboarding for new employees by coordinating workspace readiness and partnering with People and IT teams to deliver a smooth arrival experience.
• Monitor facility, safety, and security matters and communicate updates or concerns promptly with the broader workplace team.
• Manage external service providers and landlord relationships, including cleaning, maintenance, food services, and other operational vendors.
• Track budgets, purchase orders, and service agreements to ensure workplace services are delivered effectively and within approved spending levels.
• Work closely with culinary or food service partners to align daily food programs with attendance levels and budget expectations.
• 2-5 years of experience in office operations, workplace coordination, or facilities support.
• 1-3 years of customer service experience in a fast-moving, detail-focused environment.
• Strong organizational skills with the ability to manage competing priorities and maintain attention to detail.
• Confident verbal and written communication skills, with a clear and approachable style.
• Proven ability to build positive relationships with employees, visitors, vendors, and cross-functional teams.
• Reliable, punctual, and consistent in following through on responsibilities and commitments.
• Comfortable adapting quickly to changing priorities and learning new processes in a dynamic workplace.
• Proficiency with Google Workspace, scheduling tools, and general office technology applications.
