Jobs in Coquitlam

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Within 25 km of Coquitlam

Added 4 months ago
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Savvy Talent

Account Manager

Vancouver, BC, Canada

Full-time

Within 25 km of Coquitlam · About 24.2 km from the city centre

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Job details

Job type: Full-time
Apply by: Jan 2, 2027
Experience: 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
Posted: Jul 6, 2026

Original job description

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

Responsibilities

Drive net revenue retention among existing clients by influencing platform spend
Influence pricing and packaging strategy
Lead and develop the Account Management and Customer Success functions
Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
Partner with product teams to ensure complex accounts are scoped and technically healthy
Deliver pipeline, forecast, and retention reporting to senior leadership
Build strategic relationships and win new accounts

Requirements

6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
Proven track record owning a retention or expansion metric such as net revenue retention
Experience building or scaling commercial playbooks and operating cadences
Strong analytical skills with comfort working from data and customer signals
Excellent verbal and written communication skills, with the ability to influence cross functionally
Ability to thrive in a fast paced, ambiguous, high growth environment
Experience at ad platforms or in the influencer marketing space is a plus
Experience with two sided marketplaces is a plus

Benefits

Salary: $130,000 to $180,000 CAD OTE
Hybrid work model
Annual performance and compensation reviews
2 weeks of paid vacation
Paid local and federal holidays
Paid sick leave
Real autonomy and ownership over projects
Growth potential as the company scales

Apply About employer

More about this job

Responsibilities

As an Account Manager, you will lead the team responsible for expansion and retention revenue. You will drive customer success from onboarding through renewal while influencing pricing and packaging strategies.

Requirements

Candidates should have 6+ years of experience in customer success or account management, including 3+ years managing teams. A proven track record in retention metrics and strong analytical skills are essential.

Skills

Customer Success
Account Management
Team Management
Analytical Skills
Communication Skills
Pricing Strategy
Customer Lifecycle Management
Relationship Building
Data Analysis
Influencer Marketing
Marketplace Experience
Revenue Retention
Expansion Strategy
Onboarding
Business Reviews
Forecasting

Benefits

Hybrid Work Model
Annual Performance and Compensation Reviews
2 Weeks of Paid Vacation
Paid Local and Federal Holidays
Paid Sick Leave
Real Autonomy and Ownership Over Projects
Growth Potential as the Company Scales

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Customer Success
Revenue Retention
Expansion Revenue
Marketplace Platform
Content Creators
Pricing Strategy
Onboarding
Quarterly Business Reviews
Customer Lifecycle
Data Analysis
Team Management
Influencer Marketing
Hybrid Work Model
Performance Reviews
Paid Vacation
Paid Holidays
Paid Sick Leave
Growth Potential
Commercial Playbooks
Fast-Growing Environment
Ad Platforms
Two-Sided Marketplaces

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