About Us:
We are a busy and well-established physiotherapy clinic committed to providing
exceptional care and personalized rehabilitation services to our patients. We are currently
seeking a Medical Administrative Assistant who thrives in a fast-paced environment,
enjoys working with people, and has a keen eye for detail.
Position Overview:
As a key member of our front office team, you will be the first point of contact for patients
and play a vital role in ensuring the clinic runs smoothly. You will support both our clinical
and administrative teams while helping to maintain a professional, organized, and
welcoming atmosphere.
Key Responsibilities:
Schedule and confirm patient appointments for physiotherapists
Answer phone calls, manage email communications with patients and practitioners
Request and maintain electronic medical reports and correspondence
Complete patient intake forms and insurance/claim documents
Maintain accurate and confidential patient records and files
Handle daily billing and payment processing
Organize and maintain administrative systems such as filing and document
tracking
Provide general administrative support to the Office Manager and Physiotherapists
Assist with light general office cleaning to maintain a clean space
Qualifications:
Previous experience in a medical or physiotherapy office preferred
Familiarity with electronic medical records (EMR) and scheduling software (Jane) is
an asset
Strong communication, customer service, and interpersonal skills
Highly organized and detail-oriented with strong multitasking abilities
Comfortable working in a fast-paced team environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Discretion and professionalism in handling confidential information