We are looking for an experienced Adobe CDP Architect to support a customer data and journey transformation program for a Canadian utility client. The role will lead journey-mapping and business-discovery workshops, translate business outcomes into Adobe Real-Time CDP architecture, and provide technical leadership across data, identity, governance, integration, and activation. The architect will work closely with business stakeholders and delivery teams to design practical, privacy-compliant solutions and guide implementation.
Key Responsibilities
- Lead journey-mapping and use-case refinement workshops with business and technology stakeholders.
- Translate customer journeys, business rules, and desired outcomes into data, identity, profile, audience, and activation requirements.
- Own the Adobe Real-Time CDP architecture, including schemas, identity namespaces, ingestion patterns, consent, governance, segmentation, and activation.
- Design integrations between Adobe Experience Platform and enterprise systems such as SAP, Microsoft Fabric, Azure, AWS, Salesforce Marketing Cloud, and legacy platforms.
- Provide architectural direction across Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and related AEP capabilities.
- Guide implementation teams through technical design, delivery sequencing, testing, production readiness, and knowledge transfer.
- Partner with Privacy, Security, Legal, Data, and business teams to embed privacy by design and compliant activation.
- Support solution sizing, effort estimation, roadmap development, and resource planning.
Required Experience & Skills
- 7 10+ years in customer data, marketing technology, digital architecture, or related enterprise architecture roles.
- 3+ years of hands-on experience with Adobe Real-Time CDP and strong experience with Adobe Experience Platform.
- Deep expertise in customer profiles, identity resolution, schema design, data modeling, segmentation, and activation.
- Experience with Adobe Journey Optimizer or Campaign, Adobe Target, Customer Journey Analytics, and Adobe data-collection capabilities.
- Experience with batch, streaming, API-based, and event-based integrations, plus data transformation and JavaScript tagging.
- Working knowledge of SQL, XML, JSON, JavaScript, HTML, CSS, and at least one programming language such as Python.
- Ability to translate business strategy and use cases into architecture, platform requirements, data models, integration designs, and delivery roadmaps.
- Strong client-facing communication, workshop facilitation, stakeholder management, and technical leadership skills.
- Understanding of data governance, consent, security, retention, and privacy regulations, including PIPEDA, GDPR, and CCPA.
Preferred
- Experience in utilities, energy, telecommunications, financial services, or another regulated industry.
- Familiarity with CIS, billing, payments, contact-center, OMS, IoT, or AMI data.
- Adobe Experience Platform, Real-Time CDP, or Journey Optimizer certification.
- Experience working in Agile, multi-vendor, and large enterprise transformation programs.
Skills
- Adobe Real-Time CDP and Adobe Experience Platform architecture
- Customer journey mapping and use-case translation
- Identity resolution, unified customer profiles, schema design, and data modeling
- Enterprise data integration across batch, streaming, APIs, and event-based sources
- Client-facing workshop facilitation and technical leadership.
