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HCLTech

Amazon Connect Solution Architect

Vancouver, BC, Canada

$118,000 to $143,000 CAD / year · Full-time

Within 25 km of Coquitlam · About 24.4 km from the city centre

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Job details

Pay: $118,000 to $143,000 CAD / year
Job type: Full-time
Experience: 8–10+ years of overall IT experience with substantial solution architecture and Amazon Connect/cloud contact-center delivery experience.
Posted: Sep 29, 2026

Original job description

We are seeking a Senior Amazon Connect Solution Architect to lead the architecture, modernization, integration, and technical governance of an enterprise contact-center platform.

Key Responsibilities

Own end-to-end Amazon Connect architecture across voice, chat, IVR, routing, self-service, agent workflows, analytics, and reporting.
Design secure integrations with CRM, ITSM, WFM, APIs, data platforms, and AWS services.
Lead contact-center migration and modernization from legacy telephony/CCaaS platforms to Amazon Connect.
Architect customer journeys including contact flows, queues, routing profiles, callbacks, and omnichannel experiences.
Design AI and automation solutions using Amazon Lex, Contact Lens, Amazon Q in Connect, and Amazon Bedrock.
Establish architecture standards for security, IAM, encryption, monitoring, resiliency, DR, and compliance.
Provide technical leadership through solution design, implementation, deployment, and production stabilization.

Required Skills

Strong hands-on architecture experience with Amazon Connect.
Expertise in contact flows, IVR, queues, routing profiles, telephony, AWS Lambda, Amazon Lex, Contact Lens, IAM, CloudWatch, and API integrations.
Experience with enterprise contact-center/CCaaS modernization and CRM/ITSM integrations.
Knowledge of API Gateway, S3, DynamoDB, Kinesis, KMS, Secrets Manager, CI/CD, Terraform or CloudFormation.
Strong architecture governance and stakeholder-management skills.
8–10+ years of overall IT experience with substantial solution architecture and Amazon Connect/cloud contact-center delivery experience.

Preferred

AWS certifications such as AWS Certified Solutions Architect.
Experience with conversational AI, omnichannel routing, WFM integration, and legacy contact-center migration.

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More about this job

Responsibilities

Lead end-to-end Amazon Connect architecture, including voice, chat, IVR, routing, self-service, agent workflows, analytics, and integrations with enterprise systems and AWS services. Guide contact-center modernization and delivery, design AI-enabled customer journeys, and establish standards for security, resiliency, compliance, and production readiness.

Requirements

Requires 8–10+ years of IT experience, including substantial solution architecture and hands-on Amazon Connect or cloud contact-center delivery experience. Candidates should have expertise in Amazon Connect, AWS services, contact-center integrations and modernization, and architecture governance; AWS certifications and experience with conversational AI, omnichannel routing, WFM, and legacy migrations are preferred.

Skills

Amazon Connect Architecture
Contact Flows
IVR
Queues and Routing Profiles
AWS Lambda
Amazon Lex
Contact Lens
Amazon Q in Connect
Amazon Bedrock
IAM and Security
CloudWatch
API Integrations
CRM and ITSM Integrations
Contact-Center Modernization
Terraform
CloudFormation

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact-Center Architecture
Contact-Center Modernization
CCaaS
Voice
Chat
IVR
Contact Flows
Queues
Routing Profiles
Omnichannel
AWS Lambda
Amazon Lex
Contact Lens
Amazon Q in Connect
Amazon Bedrock
CRM
ITSM
API Gateway
Amazon S3
DynamoDB
Kinesis
AWS KMS
Secrets Manager
CloudWatch
IAM
CI/CD
Terraform
CloudFormation

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