Columbia Skylights has an exciting opportunity for an experienced Bilingual – French Customer Service individual to join us in our waterfront head office in South Burnaby. Surrounded by parks and nature trails, we are only minutes from Vancouver and easily accessible by public transit.
This full-time position is suitable for a dedicated customer-oriented professional who wants to join a successful medium-sized, industry-leading manufacturing company with a small but dynamic team. You have good leadership, organizational, and interpersonal skills, and would be proud to represent an industry leading company dealing with their national dealer network.
Job Details:
The successful candidate will work out of our head office in Burnaby, BC
- Full time position -- Monday to Friday 7.00am -- 3.30pm
- Minimum 3 years experience in a B2B customer service environment required
Key Responsibilities:
- Provide superior customer service to our large Canadian & US customer base
- Respond to our important French Canadian/Quebec dealer network
- Ability to quote pricing to customers in a fast paced environment
- Order Entry while maintaining a high level of accuracy
- Work cross functionally with Sales, Marketing and Operations Departments
- Key member of a small inside sales group
Required Skills, Qualities and Abilities:
- Fluent in English and French
- Completion of high school required and college education preferred
- Good understanding of Canadian geography, as Columbia sells in all ten Canadian provinces and two territories.
- With an ability to learn quickly, you are professional with excellent interpersonal skills
- Superb customer service skills
- At least three years experience working in a customer service/order desk setting
- You are a team player who is driven, has a sense of urgency, passion, a great sense of humour
- Strong ability to multi task while remaining detail oriented
- Knowledge of ACCPAC software preferred
Compensation:
Columbia Manufacturing offers a competitive compensation package which includes salary, bonus, RRSP, and benefits.
Starting salary: up to $70,000 per annum.
We are:
A leading Canadian manufacturer of specialty building products for over 70 years, selling to major home improvement and building supply centers, window and door manufacturers, roofing and glazing companies. We operate out of a modern manufacturing facility in South Burnaby as well as a distribution centre in Toronto. Many of our team members have been with the company for 15 years or more.
We are the largest Canadian manufacturing company in our sector with a reputation for quality and customer support second to none.
www.columbiaskylights.com
www.energyefficientskylights.com
