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Within 25 km of Coquitlam

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RBGlobal

Collections Account Manager

9500 Glenlyon Parkway, Burnaby, BC, V5J 0C6, Canada

Full-time

Within 25 km of Coquitlam · About 18.8 km from the city centre

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Job details

Job type: Full-time
Experience: 1 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Posted: Nov 10, 2026

Original job description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts.
Prioritizes collections of accounts within team.
Identifies process gaps and recommends solutions for improvements.
Problem solves a solution for early defaults and collapses and presents to management.
Responsible for reducing the collapse rate.
Track and report (excel and qualitative feedback) on work queue results.
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues.
Performs other duties as assigned.

Qualifications

1 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills.

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

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More about this job

Responsibilities

The Collections Account Manager is responsible for collecting outstanding balances and resolving early-stage defaults on commercial and consumer accounts. They also track work queue results and negotiate payment timelines with customers to reduce collapse rates.

Requirements

Candidates must have at least one year of collections experience in auto loans, commercial collections, or financial institution portfolios. Strong communication, negotiation, and process improvement skills are required for this role.

Skills

Collections
Account management
Negotiation
Communication
Problem solving
Data reporting
Excel
Financial analysis
Customer service
Process improvement
Phone etiquette
Email communication
Probing skills

Visa sponsorship

Not detected in the job text

Keywords

Collections
Account Manager
Commercial Collections
Auto Loans
Financial Institutions
Negotiation
Process Improvement
Data Reporting
Excel
Customer Service
Payment Timelines
Default Fees
Operational Issues
Omnichannel Marketplace
Asset Management
Auction
Commercial Assets
Vehicle Sales

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