Jobs in Coquitlam

Newest first

Within 25 km of Coquitlam

Added 3 months ago
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RBGlobal

Collections Account Manager - Bilingual (French/English)

Burnaby, BC, Canada

Full-time

Within 25 km of Coquitlam · About 18.8 km from the city centre

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Job details

Job type: Full-time
Experience: 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Posted: Jul 6, 2026

Original job description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts.
Prioritizes collections of accounts within team.
Identifies process gaps and recommends solutions for improvements.
Problem solves a solution for early defaults and collapses and presents to management.
Responsible for reducing the collapse rate.
Track and report (excel and qualitative feedback) on work queue results.
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues.
Performs other duties as assigned.

Qualifications

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Must be able to speak professional level French.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills.
This is a hybrid role, 3 days a week in-office.

Apply on fa-exew-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Collections Account Manager is responsible for collecting outstanding balances across various Ritchie Brothers platforms. They monitor accounts to provide timely and effective resolutions for outstanding debts.

Requirements

Candidates must have 5 years of collections experience in auto loans, commercial collections, or financial institutions. Professional-level proficiency in both French and English is required.

Skills

Collections
French Language
English Language
Communication Skills
Phone Etiquette
Written Communication
Probing Skills
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Collections
Auto Loans
Commercial Collections
Financial Institutions
Bilingual
French
Account Management
Debt Recovery
Ritchie Brothers

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