Job Title: Desktop Support Specialist - Windows 11 SAC Upgrade
Location: Burnaby, BC
Duration: 6 Months (Renewable)
We are looking for an experienced Technology Specialist 2 to support PC Refresh, Windows 11 SAC Upgrade and EPD Sustainment initiatives.
Key Responsibilities:
- Support enterprise PC Refresh and Windows 11 deployment activities.
- Install, upgrade and migrate Windows operating systems.
- Perform device imaging, data backup and recovery.
- Configure hardware, applications, network connectivity and user access.
- Support Microsoft 365 and Windows 10/11 environments.
- Provide Tier 2 desktop support and troubleshoot technical issues.
- Log, monitor and resolve customer service requests.
- Maintain service request documentation and provide status updates.
- Prioritize workload and make daily decisions with minimal supervision.
Must-Have Skills:
- Active Directory (AD) experience.
- Hands-on PC Refresh experience.
- Tier 2 Desktop Support experience.
- Windows 10/11 deployment and migration.
- Knowledge of imaging tools and USMT.
- Microsoft 365 and enterprise desktop support.
- Excellent customer service and interpersonal skills.
