The Terminal City Club, Vancouver’s Premier Private Members Club. As a Platinum Club of the World’ and one of Boardroom Magazine’s ‘Distinguished Clubs’ with ‘Iconic’ status, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.
ABOUT THE POSITION
The Director of Operations is a senior executive leader responsible for the strategic and operational management of the Club's facilities, technology infrastructure, security, housekeeping, parking, fitness centre and related support services. Reporting to the GM & CEO, they will play a key role in organizational planning, financial stewardship, capital project oversight and operational excellence while ensuring an exceptional experience for Members and guests. This position serves as a trusted advisor to the Executive team and Board of Directors on operational, financial and facilities matters.
JOB RESPONSIBILITIES
- Provide leadership, direction, and strategic oversight for Strategic Planning, Parking, Security, Housekeeping, Information Technology, Maintenance, and the Fitness & Wellness Centre.
- Oversee the recruitment, development, performance management, and budgeting of managers and teams within these areas, ensuring operational excellence and achievement of departmental objectives.
- Provide strategic and operational leadership to department heads and teams across all areas of oversight, setting clear goals, standards and accountabilities.
- Assess proposed projects and prepare business cases evaluating capital and operating costs, funding requirements, and member benefits; monitor project performance and present recommendations to the Board of Directors.
- Support the Board of Directors and its committees through reporting, analysis, recommendations and attendance at meetings.
- Oversee building maintenance, capital projects, budgets and facility upkeep to ensure the Club is safe, well maintained and compliant with applicable regulations. Monitor depreciation report for future projects impacting both the Club and shared Stratas.
- Manage Security and shared strata operations, including parking, contracts, service levels and Member experience.
- Oversee Housekeeping operations, ensuring standards meet the expectations of Members and guests.
- Review and evaluate Fitness & Wellness Centre operations, programming, equipment planning, and the continued growth and enhancement of offerings.
- Oversee IT systems and infrastructure, including vendor management, cybersecurity and technology planning.
- Provide strategic oversight of Health & Safety, including regulatory compliance, workplace safety initiatives, incident management, training, emergency preparedness, and ongoing risk mitigation.
- Participate in the Joint executive committee of the four Stratas in TC Tower, ensuring cohesion and good governance of the building in the short and long term.
- Develop and maintain policies, procedures and emergency and business continuity plans.
- Manage vendor and contractor relationships, tendering and contract negotiations.
EDUCATION, EXPERIENCE & REQUIRED SKILLS
- Professional accounting designation (CPA) or MBA required.
- Significant progressive senior management experience in operations, facilities or hospitality management; private club or professional sport experience is an asset.
- Demonstrated experience in budgeting and financial management.
- Strong communication and interpersonal skills, with the ability to effectively engage Members, senior leaders, and the Board of Directors; Experience working with a Board of Directors or governance body is preferred.
- Strong financial acumen, including budgeting, forecasting and financial reporting.
- Strong supervisory and leadership skills with the ability to lead multi-disciplinary teams.
- Proven track record in construction running projects on time and on budget.
- Ability to effectively prioritize and delegate tasks while managing multiple competing priorities.
- Commitment to exceptional Member service and hospitality.
- Excellent organizational skills, attention to detail, ability to function well in a fast-paced and at times stressful environment.
- Proficient with Microsoft Office (Word, Excel, Outlook) and related operational and financial software.
WHAT’S IN IT FOR YOU?
The salary range for this position is $130,000 - $170,000, commensurate with experience, qualifications, and demonstrated leadership expertise. We offer a comprehensive compensation package that includes an annual Club Fund and Management Bonus, extended benefits, pension, professional development opportunities, complimentary daily meals, parking, staff events, and more.
HOW TO APPLY
If you are a collaborative and strategic leader looking to make a meaningful impact within the hospitality industry, we encourage you to apply. Please submit your application with attention to: Peter Jackman, General Manager & Chief Executive Officer.
We thank all applicants for their interest; those being considered will be contacted.
