Original job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
* We help feed the world. We impact how food is produced, packaged and made safe.
* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
* Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
* No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
Mettler Toledo is seeking to hire a Field Service Technician who will be responsible for troubleshooting and repairing industry related products, perform calibrations and preventative maintenance duties, in the city of Vancouver and surrounding areas. As a Field Service Technician, you will also resolve first line customer service issues and accurately complete documentation and service reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Troubleshoot, install and repair all Mettler Toledo Products within Business Area
* Responsible for meeting daily service repair needs and driving customer satisfaction
* Complete installs, repairs, calibrations, customer training, performance verifications and preventative maintenance on equipment in the field to satisfy customer and enhance service profitability
* Participate in Service sales opportunities and assists with promoting service products
* Ensure tools and test equipment are properly maintained and calibrated
* Establish and maintain a close working relationship with Regional Service Leader, Senior FSTs and Support Specialists in order to support the needs of customers and to develop technical product knowledge
* Provide technical solutions consultant and application support to the customer and sales team, to include technical review of sales orders;
* Interface with Mettler Toledo sales employees to meet customer requirements, including performing joint sales calls
* Responsible for or assist with project management activities
* Assist in effort to modernize, upgrade and convert customer existing equipment
* Insure vehicle service and maintenance requirements are met
What You Need to Succeed
* Minimum 2 year college diploma in Engineering/Electronics/Instrumentation Technology and/or Computer Science
* Experience in a technical support role, technical troubleshooting or technical installation in the industrial electronics technology marketplace. Working knowledge of Production packaging environments in the food industry is beneficial.
* Experience working within a customer facing service environment is a plus
* The ability to lift, transport and place test weights and equipment of up to 20 Kg (testing of equipment may require movement of up to 300Kg in 20 Kg increments)
* Willing to work overtime and up to 50% overnight travel
* Must be available to work flexible hours and provide on-call standby on a rotational basis
* Must possess a Valid Driver's License
* Must be open to acquiring an Ontario "DZ" commercial driver's license
* Ability to travel within Canada and the U.S.
* Must be legally entitled to work in Canada
Our Offer to You
* Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
* And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards
* A commitment to extraordinary service on our state-of-the-art equipment
* $31 - $36 / hr
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click [1] here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
References
Visible links
1. https://www.eeoc.gov/employees-job-applicants
More about this job
Responsibilities
Troubleshoot, install, repair, calibrate, and maintain Mettler Toledo equipment in the field, while completing service documentation and resolving customer issues. Support customer training, technical and application needs, service sales, equipment upgrades, project activities, and vehicle maintenance.
Requirements
Requires a minimum two-year college diploma in engineering, electronics, instrumentation technology, or computer science, plus experience in technical support, troubleshooting, or installation in industrial electronics. Candidates must be able to lift and move equipment, travel up to 50% overnight, work flexible hours and rotational on-call shifts, hold a valid driver's license, be open to obtaining an Ontario DZ license, and be legally entitled to work in Canada.
Skills
- Troubleshooting
- Equipment Installation
- Equipment Repair
- Calibration
- Preventative Maintenance
- Customer Service
- Customer Training
- Technical Support
- Technical Consulting
- Application Support
- Project Management
- Sales Support
- Documentation
- Industrial Electronics
- Instrumentation
- Computer Science
Benefits
- Medical Insurance
- Dental Insurance
- Prescription Drug Coverage
- Vision Care
- Paid Time Off
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Basic Life Insurance
- Business Travel Insurance
- Employee Assistance Program
- Domestic Partner Benefits
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Engineering
- Customer Service & Support
- Manufacturing
- Sales
Keywords
- Mettler Toledo
- Field Service
- Industrial Electronics
- Engineering
- Electronics
- Instrumentation Technology
- Computer Science
- Troubleshooting
- Equipment Installation
- Equipment Repair
- Calibration
- Preventative Maintenance
- Production Packaging
- Food Industry
- Customer Training
- Performance Verification
- Technical Support
- Application Support
- Service Sales
- Project Management
- Equipment Upgrades
- Test Equipment
- Customer Satisfaction
- Ontario DZ Driver's License
- On-Call Standby
