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Xerox

Field Service Technician (Production) - Vancouver, BC

Vancouver, BC, Canada

Within 25 km of Coquitlam · About 24.4 km from the city centre

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Job details

Experience: For more than 100 years, Xerox has continually redefined the workplace experience.
Posted: Oct 1, 2026

Original job description

General Information

City

Vancouver

State/Province

British Columbia

Country

Canada

Date

Wednesday, September 30, 2026

Working time

Full-time

Ref#

20041251

Job Level

Individual Contributor

Job Type

Experienced

Seniority Level

Entry Level

Currency

CAD - Canada - CA

Annual Base Salary Minimum

37,980

Annual Base Salary Maximum

75,960

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

*Must hold a U.S. visa to be eligible for travel to the United States for training

Primary Responsibilities:

Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications:

Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check. 
This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially around electrical components.
Useful certifications for this role.

Here’s what success looks like in the first 60 days:

You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.

Additional Benefits:

Substantial growth opportunities for future career development within a supportive and collaborative company culture.
Full medical/dental/vision, wellness credits, and a company contribution to a Health.
Savings Account
Paid time off, plus holidays and personal days.

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More about this job

Responsibilities

The Field Service Technician will perform maintenance, repairs, and diagnostics on large-scale production equipment while managing customer relations to ensure SLA compliance. They are responsible for serving as the primary customer contact and providing guidance to team members regarding repair best practices.

Requirements

Candidates must possess senior-level electro-mechanical experience, including the ability to troubleshoot electrical circuits and read schematics. A valid driver's license and the physical ability to lift 50 pounds and perform active field work are required.

Skills

Electromechanical troubleshooting
Electrical schematics
Multi-meter usage
Technical diagnostics
Customer service
Time management
Preventive maintenance
Software installation
Equipment repair
Inventory management
Safety compliance
Field service

Benefits

Medical
Dental
Life insurance
Employee Assistance Program
Paid Time Off
Holidays
Disability benefits
Retirement benefits
Vision
Wellness credits
Health Savings Account

Visa sponsorship

Not detected in the job text

Keywords

Field Service Technician
Production Print Technology
Electromechanical
Troubleshooting
Electrical Circuits
Schematics
HVAC
Automotive Mechanic
Maintenance
Technical Diagnostics
Software Loads
Retrofit
Remote Resolution Software
Customer Satisfaction
SLA
Inventory Management
Safety
Xerox
Technical Services

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