Jobs in Coquitlam

Newest first

Within 25 km of Coquitlam

Added 1 month ago
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Added 1 month ago
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Cognizant

Field Services Engineer

Vancouver, BC, Canada

Compensation: We are offering between $75,000 – $90,000. · Full-time

Within 25 km of Coquitlam · About 24.4 km from the city centre

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Job details

Pay: Compensation: We are offering between $75,000 – $90,000.
Job type: Full-time
Posted: Sep 28, 2026

Original job description

Role: Field Support Engineer

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

End User Support
Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
Troubleshoot hardware, software, operating system, and connectivity issues.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
Assist users with VPN, Wi-Fi, MFA, and access-related issues.
Incident & Service Request Management
Respond to incidents and service requests within agreed SLA timelines.
Perform ticket triage, diagnosis, troubleshooting, and resolution.
Escalate unresolved issues to specialized support teams with complete troubleshooting details.
Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.
Field Services & Deskside Support
Provide onsite support for office locations requiring physical intervention.
Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
Act as a customer-facing point of contact for onsite technical issues.
Endpoint Lifecycle Management
Perform device imaging, deployment, refresh, and decommissioning.
Install, configure, and upgrade operating systems and applications.
Maintain asset inventory and CMDB accuracy.
Support laptop provisioning and deployment activities.

Compensation: We are offering between $75,000 – $90,000. Applications will be accepted until Oct 3, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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More about this job

Responsibilities

Provide onsite and remote technical support for end-user devices, Microsoft 365 applications, connectivity, and access issues, while managing incidents and service requests within SLA timelines. Handle field support, device deployment and lifecycle activities, asset records, hardware repairs, and coordination with vendors and specialized support teams.

Requirements

The posting does not specify formal education, certifications, or years of experience. The role calls for practical troubleshooting across end-user devices, operating systems, applications, connectivity, and access, along with ticket management, onsite customer support, and endpoint deployment experience.

Skills

End-User Support
Desktop Support
Hardware Troubleshooting
Software Troubleshooting
Operating System Support
Microsoft 365
Outlook
Microsoft Teams
OneDrive
VPN Support
Wi-Fi Troubleshooting
Multi-Factor Authentication
Incident Management
Service Request Management
Ticket Documentation
Endpoint Lifecycle Management

Visa sponsorship

Not detected in the job text

Keywords

Field Support
End-User Support
Deskside Support
Desktop Computers
Laptops
Mobile Devices
Printers
Docking Stations
Peripherals
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Office Suite
VPN
Wi-Fi
Multi-Factor Authentication
Incident Management
Service Requests
Service-Level Agreements
Ticket Triage
Ticket Documentation
Asset Inventory
Device Imaging
Device Deployment
Warranty Claims

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