Job function: Ensure Customer & Client needs are met in all areas at the dining hall.
Overview: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.
Duties
- Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
- Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
- Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
- Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
- Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
- Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
- Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
- Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
- Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
- Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
- Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
- Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.
Qualifications
- 3+ years of experience in food service management or hospitality operations.
- Strong knowledge of food safety regulations and best practices.
- Excellent organizational and communication skills.
- Experience with sustainability initiatives and waste management preferred.
- Ability to adapt to a dynamic, creative environment.
- Previous experience in a unionized workplace is an asset.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
