At The Hive, we strive to connect deeply and meaningfully with our vibrant, diverse, and rapidly growing community of climbers. We provide more than just an awesome climbing space. We aim to create a place for everyone to belong and feel welcomed, regardless of their abilities or skill levels, and we work to enhance our community’s experience through ongoing engagement and opportunities for real connection around an activity that we love. Our staff and leadership teams are an integral part of this mission, and this role is pivotal in partnering with other Hive leaders to help build a positive workplace culture, manage employee relations, support workforce planning, and implement people practices that enable a safe, engaging and high-performing environment for both employees and guests.
What You’ll Be Responsible For:
HR Leadership
- Serve as the organization's sole HR professional, providing operational human resources support across the business (proficiency in British Columbia & Manitoba ESA).
- Ensure HR practices align with employment legislation (we operate in both British Columbia & Manitoba), company policies, and industry best practices.
- Partner with leaders to develop HR plans that support organizational growth, employee engagement, and company culture.
- Advise managers on employee relations, performance management, conflict resolution, and workplace investigations.
- Champion a culture of safety by integrating occupational health and safety legislation into all people practices and organizational initiatives.
- Respond to employee payroll inquiries with accuracy, professionalism, and confidentiality; continuously reviewing that payroll processes and systems are efficient and accurate.
Employee Experience & Culture
- Foster a workplace culture that reflects The Hive’s values, community focus, and passion for climbing.
- Consult with Managers and provide advice on various types of employee engagement, professional development, and wellness initiatives
- Support leadership development and coaching efforts across the organization.
HR Operations & Compliance
- Maintain employee records, HR systems, policies, and documentation.
- Manage compensation reviews, leaves of absence, and employee lifecycle processes.
- Administer Company benefit programs.
- Act as one of the primary points of contact for employees to resolve pay discrepancies, answer compensation questions, and explain deductions.
- Assist Accounting team in end-to-end payroll cycles biweekly processing for both salaried and hourly staff.
- Monitor compliance with employment standards, occupational health and safety requirements, privacy obligations, and other applicable legislation.
Data & Insights
- Track and analyze key HR metrics including turnover, recruitment effectiveness, employee engagement, absenteeism, and workforce trends.
- Provide leaders with data-driven recommendations to support decision-making and organizational effectiveness.
- Develop reports and dashboards to measure HR initiatives and identify opportunities for improvement.
- Ensure compliance with federal and provincial payroll regulations, employment standards, and reporting requirements.
Cross-Functional Collaboration
- Work closely with Operations, Finance, Facility Managers, and Leadership Teams to support business objectives.
- Partner with safety and operations leaders to promote safe workplaces and positive employee experiences.
- Contribute to organizational projects, change initiatives, and continuous improvement efforts.
- Coordinate annual professional development and employee recognition budget
Talent Acquisition & Workforce Planning
- Advise on full-cycle recruitment for indoor climbing facilities, operations, administration, leadership, and specialized roles.
- When required, support General Managers in workforce planning initiatives that help ensure staffing levels meet operational and seasonal business needs.
- Enhance onboarding programs that create positive employee experiences and support retention
What You Bring:
- 5+ years of progressive Human Resources experience, including experience operating independently in a standalone HR function.
- Post-secondary education in Human Resources, Business Administration, or a related field.
- CPHR designation or working toward designation is considered an asset.
- Strong knowledge of employment legislation, workplace investigations, employee relations, and HR best practices.
- Experience managing full-cycle recruitment, onboarding, performance management, and policy development.
- Proficient payroll & benefits administration knowledge.
- Ability to build trusted relationships with employees and leaders at all levels of the organization.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and mentoring skills
- Proficiency with HR Software systems and Google Workspace is an asset.
- An appreciation for climbing culture, recreation, & outdoor communities is an asset.
What Success Looks Like:
- Employees and leaders view Hive HR as a trusted, approachable, and knowledgeable partner.
- Employee relations matters are managed professionally, fairly, and proactively.
- HR programs and policies support a positive, inclusive, and engaged workplace culture.
- Compliance risks are minimized through strong processes, documentation, and education.
- HR data is used to inform decisions and improve organizational performance.
- The organization maintains a safe, supportive, and values-driven workplace that reflects the members & climbing community it serves.
