Entity: WELL Health Clinic Networks Inc.
Position Title: Lead Medical Office Assistant (Lead MOA)
Hourly Pay: $25 per hour
Job Class: Full Time
Work Location: WELL Health – Kensington
Reports To: Clinic Manager
About the Company
WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings.
WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”. To learn more about the company, please visit: www.well.company
Position Summary
The Lead MOA is an experienced Medical Office Assistant who takes on additional operational responsibility for the clinic, reporting directly to the Clinic Manager. The Lead MOA is effectively a Senior MOA who is accountable for supporting the day-to-day operations of the clinic and helps ensure the front and back office run smoothly and patients receive excellent care.
Specific duties vary by clinic based on responsibilities delegated by the Clinic Manager. The Lead MOA is expected to operate with independence, sound judgment, and ownership, act as a go-to resource for other MOA staff, and support daily clinic operations while continuing to perform core front and back office MOA duties as needed.
What you will be doing
- Administrative duties: Answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, handle billing, and perform additional front and back office administrative duties delegated by the Clinic Manager.
- Lab duties: Collect and prepare laboratory specimens or perform basic on-site laboratory tests, dispose of contaminated supplies, and sterilize medical instruments, in accordance with training and clinic protocols.
- Patient care duties: Coordinate patient flow through the clinic, including checking in, preparing and escorting patients to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, and monitoring the waiting room.
- Team leadership and clinic operations: Act as the first point of contact for MOA staff questions and day-to-day issues, help coordinate staff schedules and shift coverage, support onboarding and training of new MOAs, and assist the Clinic Manager with daily operational decisions, escalating as needed.
- General duties: Keep patient information confidential and secure at all times. Perform other clinical, administrative, or operational tasks delegated by the Clinic Manager. Help keep daily clinic operations running smoothly, including during the Manager’s absence.
You have
- A high school diploma or equivalent.
- Exceptional customer service skills and a collaborative, team-focused approach.
- Strong verbal and written communication skills.
- Attention to detail and the ability to plan, organize, and prioritize work.
- The ability to work independently and as part of a team.
- The ability to analyze, problem-solve, and take initiative.
- An open and accountable approach to your work.
- Flexibility to work varying shift patterns as needed by the clinic.
- One to two years of experience as an MOA, or completion of an MOA program, required.
- Experience with OSCAR EMR is an asset.
- Demonstrated leadership, mentorship, or informal supervisory experience is an asset.
- Confidence exercising independent judgment, making day-to-day operational decisions, and supporting and training other MOA staff.
The hourly rate for this position is $25. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive wage that reflects the value and expertise of the selected candidate.
WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its “Healthy Place to Work” ESG strategy pillar. Learn more in our Sustainability Impact Report.
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