Job Overview
As the Manager of Business Systems Analysis, you'll lead a team of Business Systems Analysts responsible for the support, enhancement, governance, and continuous improvement of MEC's enterprise applications.
Accountable to the Director of Applications and working alongside the Manager of Software Development, you will play a key leadership role in connecting business strategy with technology execution, ensuring business priorities are understood, evaluated, prioritized, and delivered through effective solutions. Working closely with business stakeholders, project teams, vendors, and technical resources, you will provide leadership across operational support, project delivery, business process improvement, and application stewardship activities.
You will be responsible for establishing and maintaining business analysis standards, developing team capabilities, and ensuring consistent, high-quality delivery across MEC's applications portfolio. This role combines people leadership, business relationship management, operational excellence, and strategic thinking to help MEC maximize value from its technology investments.
Responsibilities and Duties:
Business Relationship Management
- Develop trusted partnerships with business leaders across MEC and act as the primary point of contact for application-related priorities, issues, and opportunities.
- Facilitate alignment between business and technology teams, ensuring requirements, priorities, risks, and expected outcomes are clearly understood.
- Lead demand intake and prioritization processes to ensure resources are focused on initiatives that deliver the greatest business value.
- With the Manager, Software Development, own the Applications demand management process, balancing operational support, enhancement requests, strategic initiatives, resource capacity, and business priorities across the application portfolio.
Business Analysis Leadership
- Lead and continuously improve MEC's business analysis practice, including standards, methodologies, documentation, testing, and governance processes.
- Provide coaching, guidance, and quality oversight to ensure consistent delivery of high-quality requirements, process designs, solution recommendations, and business outcomes.
- Promote a customer-centric, data-driven approach to problem solving and solution delivery.
Application Stewardship and Continuous Improvement
- Identify opportunities to improve business processes, application utilization, automation, data quality, and operational effectiveness.
- Partner with technical teams, vendors, and stakeholders to evaluate enhancements, upgrades, and future technology opportunities.
- Support the Director, Applications, in functional leadership across MEC's enterprise application portfolio, ensuring systems and business processes remain aligned with operational and strategic objectives.
Operational Support and Service Delivery
- Lead the Business Systems Analysis team in the delivery of application support services, ensuring incidents, service requests, and enhancement requests are effectively managed and resolved.
- Monitor support trends, identify root causes of recurring issues, and drive permanent corrective actions and continuous service improvements.
- Act as the primary escalation point for complex operational issues and business-critical incidents
Project and Initiative Delivery
- Provide business analysis leadership for projects, enhancements, and business transformation initiatives.
- Ensure business requirements, testing activities, deployment readiness, and change management activities are completed to a high standard.
- Coordinate analyst resources across competing operational and project priorities while ensuring commitments are delivered successfully.
Leadership and People Management
- Recruit, lead, coach, and develop a team of Business Systems Analysts, fostering a collaborative, accountable, and high-performing culture.
- Establish clear performance expectations, support career development, and ensure appropriate workload and resource planning across the team.
- Promote continuous learning and adoption of new skills, tools, technologies, and best practices.
Vendor and Partner Management
- Build and maintain productive relationships with software vendors, implementation partners, and service providers.
- Participate in solution evaluations, roadmap discussions, contract reviews, and service performance management activities.
Qualifications
- Bachelor of Technology, Engineering or Computer Science degree or related
- Minimum 10 years multi-disciplinary IT experience.
- Demonstrate a track record of managing a team including hiring, on-boarding, and professional development. You inspire your team to reach higher. You’re as good as explaining “why” as you are “how”.
- Strategic thinking skills, including capabilities to assess current situation, draw conclusions and envision future business opportunities.
- Ability to troubleshoot and resolve production system issues.
- Experience with unit testing and test automation.
- Excellent communication and articulation skills, both written and verbal.
