Role Description The Medical Office Assistant is a full-time, on-site role based in Vancouver, BC. In this position, the Medical Office Assistant supports daily clinic operations by greeting patients, managing check-in and check-out procedures, and maintaining accurate patient records. Responsibilities include answering phones with professional etiquette, booking and confirming appointments, coordinating patient flow, and verifying insurance or payment details. The role also involves using medical terminology to assist with documentation, preparing exam rooms, processing referrals, and handling general administrative assistance such as scanning, filing, and data entry. The Medical Office Assistant works closely with clinicians and other staff to ensure a smooth, respectful, and efficient experience for all patients, whether in person or via remote communication.
Qualifications
- Strong phone etiquette and patient-facing communication skills, including clear, courteous, and professional interactions.
- Proficiency in appointment scheduling and coordination using electronic medical record (EMR) or practice management systems.
- Working knowledge of medical terminology to support accurate documentation and effective communication with clinical staff.
- Experience with insurance verification or payment confirmation processes and basic understanding of billing workflows.
- Administrative assistance skills, including data entry, filing, scanning, and maintaining organized patient records.
- High level of attention to detail, time management, and ability to prioritize tasks in a busy medical office environment.
- Comfort with hybrid work, including the responsible use of secure systems when working from home.
- Proficiency with standard office software (e.g., email, word processing, spreadsheets) and willingness to learn clinic-specific tools.
- Demonstrated commitment to confidentiality, patient privacy, and adherence to healthcare regulations.
- Previous experience in a medical or healthcare office setting is an asset; relevant certificate or diploma in medical office administration is preferred.
