Original job description
Required Skills & Experience
- 4–8+ years of enterprise Network Engineering / Network Operations experience, including senior or Level 3 escalation support in large, distributed environments.
- Advanced knowledge of BGP, OSPF, routing, switching, LAN/WAN, SD-WAN, VLANs, Wi-Fi, firewalls, VPN/IPsec, DNS, DHCP and IPAM.
Strong experience with Cisco enterprise networking, including Cisco SD-WAN and Meraki; experience with Juniper, Aviatrix, Zscaler, wireless controllers, firewalls and VPN technologies.
- Strong production troubleshooting across routing, connectivity, latency, failover, firewall, VPN and WAN issues; experience with Wireshark or equivalent.
- Experience with cloud connectivity across AWS, Azure or GCP, and monitoring/observability tools such as SolarWinds, Splunk, Datadog and PagerDuty.
- Experience with ServiceNow/ITSM, carriers, ISPs, vendors and managed network providers; strong incident management, RCA, documentation and communication skills.
Nice to Have Skills & Experience
- Python, PowerShell, Ansible, Terraform / Infrastructure as Code, network automation and automated runbooks.
- Network observability dashboards, event correlation and self-service network capabilities.
- Cisco ACI, Nexus, ASR, ISR, Catalyst, MPLS, VRF, VXLAN or EVPN.
CCNP, CCIE, or equivalent advanced networking certification.
Job Description
We are looking for a seasoned, hands-on Senior Network Engineer to support and improve a complex enterprise network environment.
The ideal candidate will have deep experience in Layer 3 networking and Level 3 network support, with the ability to independently troubleshoot and resolve complex production network incidents. This person should be comfortable working across routing and switching, LAN/WAN, SD-WAN, wireless, firewalls, VPNs, cloud connectivity, and carrier services.
This is primarily a Network Engineering / Network Operations role. Experience with scripting, automation, observability, and Infrastructure as Code is highly valued but secondary to strong networking fundamentals and production troubleshooting experience.
Responsibilities
- Provide senior-level support and troubleshooting for complex enterprise network incidents.
- Support network infrastructure across retail locations, distribution centers, corporate offices, data centers, cloud environments, and remote workforce environments.
- Troubleshoot and support LAN/WAN, routing, switching, SD-WAN, Wi-Fi, firewalls, VPNs, DNS, DHCP and IPAM.
- Diagnose complex Layer 3 routing and connectivity issues involving technologies such as BGP and OSPF.
- Support enterprise routing, switching, wireless controllers, firewalls and cloud-networking infrastructure.
- Monitor network health, availability, capacity and performance using enterprise monitoring and observability platforms.
- Respond to incidents and alerts and perform root-cause analysis for network outages and performance issues.
- Use packet capture and network troubleshooting tools to diagnose complex connectivity problems.
- Execute production network changes while minimizing business disruption.
- Coordinate with ISPs, telecommunications carriers, hardware vendors, managed service providers, and other third-party network providers.
- Partner with Network Engineering, Security, Cloud, Infrastructure and other technology teams.
- Identify opportunities to improve monitoring, alerting, operational processes and network reliability.
- Develop or improve network automation and operational runbooks where appropriate.
