About Us
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.
About the Role
The Receptionist/Scheduler reports to the General Manager and/or designate and
is responsible for all aspects of reception and office procedures to promote a
high standard of customer service and professionalism at the community. This
role is also responsible for adjusting schedules and filling vacant shifts.
Responsibilities
Include but not limited to:
- Be an engaged collaborative team player, developing and
maintaining professional relationships that support and strengthen the
organizational culture and purpose.
- Monitors
and responds to the tenant emergency call system (24 hour “Emergency
Responder”), while on duty.
- Organizes and maintains all functions of the reception
desk.
- Greets and communicates with all residents, visitors,
staff, and volunteers in the community in a courteous and professional manner.
- Answers and transfers all telephone calls in a pleasant,
friendly, and helpful manner.
- Takes appropriate messages when necessary.
- Books appointments and meeting rooms for various
managers.
- Follows policies and procedures of the community.
- When possible support other departments in an
administrative capacity.
- Arranges
shift coverage for short calls and longer term planned absences by following
the community’s procedures as applicable.
- Reviews
and reports unfilled shifts, casual call in list, and staff availability
concerns as applicable
- Assists
the Administrative Coordinators as required in the clerical aspects of resident
billing, comfort fund, invoicing and payroll.
- Attends
and participates in community and education programs.
- Performs
other related duties as required.
Qualifications and Skills:
- Grade 12 education or equivalent with recent, two (2)
years related experience or an equivalent combination of education, training or
experience.
- Ability to plan, organize and prioritize with multiple
critical timelines.
- Ability to work independently and in cooperation with
others.
- Computer literate with intermediate to advanced Excel
and Word.
- Basic accounting and payroll experience an asset.
- Ability to demonstrate tact, diplomacy, empathy,
patience and concern in providing quality services to residents with a focus on
“Customer Service”.
- Ability to read, write and speak English proficiently
and understand verbal and written instructions.
- All
successful applicants must pass the vulnerable sector Criminal Record Check
applicable to Provincial guidelines.
- Must
be in good health, physically able to perform repetitive tasks, lift, squat,
bend, stand and walk as required to perform the duties of the position.
West Coast Seniors Housing Management
is an equal
opportunity employer.
