Jobs in Coquitlam

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Within 25 km of Coquitlam

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Cartier

Sales Associate - Vancouver

Vancouver, BC, Canada

Full-time

Within 25 km of Coquitlam · About 24.4 km from the city centre

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Job details

Job type: Full-time
Experience: 2 to 5 years of previous experience in luxury retail.
Posted: Aug 12, 2026

Original job description

OBJECTIVE/MISSION

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement:
Consistently achieve and/or exceed the monthly sales target, as directed by management.
Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
Adapt approach according to the client needs and motivations
Negotiate and handle objections with ease
Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
Remain current on industry news and competitor Client Relationship Management:
Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
Appropriately resolve client issues/concerns and escalate as needed to Management
Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations:
Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education:
College degree preferred Required Experience:
Must be able to work Saturday and Sunday consistently in addition to one weekday.
2 to 5 years of previous experience in luxury retail. Technical Skills:
Ability to work in a fast-paced retail store environment
Computer and internet Savvy
MS Office experience required, SAP knowledge preferred Personal Skills/Abilities:
Additional language skills are a plus
General knowledge of timepiece movements, are preferred
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs and Customer (internal and external) priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Being a genuine Maison Ambassador
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
Self-Starter with Team-Player approach
Must be available to work retail hours including weekends and to travel for trainings, client events, conferences Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation Please note, salaries will be negotiated based on relevant skills and experience.

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More about this job

Responsibilities

The Sales Associate is responsible for achieving monthly sales targets and developing a client portfolio while providing an exceptional luxury customer experience. They also manage daily boutique operations, including merchandising, inventory counts, and security compliance.

Requirements

Candidates should have 2 to 5 years of luxury retail experience and a preferred college degree. Availability to work weekends and specific weekdays is required, along with proficiency in MS Office.

Skills

Luxury Retail Sales
Client Portfolio Development
Product Knowledge
Objection Handling
Inventory Management
Merchandising
Interpersonal Communication
MS Office
SAP
Timepiece Movements Knowledge
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
CRM
SAP
MS Office
Merchandising
Inventory Control
Timepiece Movements
Customer Experience
Sales Targets
Boutique Operations
Luxury Goods
Jewelry

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