Join Swish as a Sales Manager
About Swish
Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.
About The Role
The Sales Manager is responsible for leading the branch’s sales and customer service functions, driving revenue growth across new and existing accounts, and executing the company’s Strategic Plan within the sales organization. This role focuses on achieving sales targets, strengthening customer relationships, developing the sales team, and ensuring consistent execution of sales processes and service excellence standards.
The Sales Manager works closely with direct reports to coach and develop high standards of sales performance, product knowledge, and customer engagement. The individual in this role is actively involved in bid/RFP strategy, overseeing key account renewals and negotiations, implementing strategic price increases, and maintaining senior-level relationships with key and strategic customers.
Key Responsibilities
Sales Leadership & Growth
- Drive sustainable, profitable revenue growth within the branch across core businesses and targeted growth segments
- Achieve and exceed sales targets for both new and existing accounts
- Develop and execute market, sales, and customer growth strategies
- Identify new business opportunities, verticals, and geographic expansion opportunities
- Lead and support bid/RFP strategy and execution
- Oversee key account renewals, contract negotiations, and pricing strategies
- Develop and promote initiatives to grow Charlotte Branded product sales
Team Leadership & Development
- Effectively develop, lead, and motivate the Sales and Customer Service team
- Coach, mentor, and train team members to strengthen sales skills and product knowledge
- Set clear goals, objectives, and performance expectations
- Conduct regular performance reviews and ongoing coaching sessions
- Administer an effective Performance Management Review process within the sales team
- Conduct regular Talent Reviews and support succession planning for the sales function
- Foster high levels of employee engagement, accountability, and professional development
Customer & Service Excellence
- Maintain top-level relationships with strategic and high-value customers
- Promote and uphold quality and customer service standards
- Monitor customer satisfaction and retention metrics
- Resolve escalated customer concerns in a timely and professional manner
- Ensure all Sales and Customer Service processes are fully and effectively implemented
- Conduct regular reviews of sales systems and processes to optimize effectiveness
Reporting & Compliance
- Ensure full and proper administration of all sales reporting and measurement systems
- Maintain accurate forecasting and pipeline management
- Collaborate with Operations and Finance to ensure alignment on customer requirements and pricing
Experience
What You Bring:
- Proven sales and business development credentials
- 5–10 years of progressive sales experience, including sales team leadership
- Demonstrated success in achieving and exceeding revenue targets
- Strong experience in negotiation, key account management, and RFP processes
- Excellent interpersonal skills with the ability to influence and negotiate effectively
- Strong leadership ability to motivate, train, and manage for results
- Ability to develop and execute sales and customer growth strategies
- Outstanding verbal and written communication skills
- Strong presentation skills
- Proven organizational and multitasking abilities with the capacity to manage multiple and changing priorities
Education
- University/College graduate in Business, Sales/Marketing, or related field, or equivalent experience
Requirements
- Valid Class 5 driver’s license and ability to travel required
A People-first Company
Job Details & What We Offer
- Membership in the Swish family - we treat our employees with integrity and have since 1956
The role
- Location: On-Site - Delta, British Columbia
- Salary Range: $90,000 to $110,000
- Variable compensation: Annual performance bonus
- Vacation: Starting at 3 weeks
Benefits From Day 1
- Company-paid Extended Health & Dental Care
- Company contributions to a Registered Retirement Savings Plan (RRSP)
- Employee & Family Assistance Program (EFAP)
Extras that matter
- Rewards & Recognition program that celebrates great work and meaningful contributions
- Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
- Unlimited training and development with an industry-leading brand to help you grow your career
Role Information
Newly created role that evolved from an existing vacancy
Equal Opportunity
Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.
Accessibility & Accommodation
Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.
Pre-Employment Screening
Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.
AI Disclosure
Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.
