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Within 25 km of Coquitlam

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Craftsman Collision

Shop Manager

Burnaby, BC, Canada

Full-time

Within 25 km of Coquitlam · About 14 km from the city centre

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Job details

Job type: Full-time
Experience: 5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).
Posted: Aug 28, 2026

Original job description

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

Why work at Craftsman Collision?

Earn up to $150,000 per year (base salary + monthly/annual bonuses)
Up to $10,000 signing bonus or relocation assistance amount (within Canada)
Comprehensive benefits package
Company provided vehicle and $250 gas allowance per month
Modern facilities with state of the art equipment and tools
Opportunities for professional growth and I-CAR training
Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

What You’ll Do

Lead daily shop operations to ensure efficiency, quality, and profitability.
Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.
Champion a culture of safety, continuous improvement, and customer care.
Manage shop financials, KPIs, payroll, and vendor relationships.
Promote Craftsman Collision in the community and support business development initiatives.
Ensure compliance with all regulatory standards, company policies, and procedures.

What We’re Looking For

5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).
Post-secondary education in a related field is an asset.
Strong understanding of shop operations, budgeting, and performance management.
Excellent leadership, communication, and problem-solving skills.
Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset.
Valid Class 5 driver’s license with a clean abstract.
Legally entitled to work in Canada.

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More about this job

Responsibilities

The Shop Manager is responsible for leading daily operations to ensure efficiency, quality, and profitability while managing shop financials and KPIs. They will also provide coaching to a diverse team and champion a culture of safety and exceptional customer service.

Requirements

Candidates must have 5+ years of progressive experience in automotive or collision repair with strong leadership and customer service skills. A valid Class 5 driver's license and legal entitlement to work in Canada are required.

Skills

Leadership
Operational excellence
Performance management
Budgeting
Customer service
Collision repair
Team coaching
Financial management
KPI tracking
Vendor management
Problem-solving
Communication
Estimating software
Safety compliance
Business development

Benefits

Signing bonus
Relocation assistance
Company provided vehicle
Gas allowance
Professional growth opportunities
I-CAR training

Visa sponsorship

Not detected in the job text

Keywords

Shop Manager
Collision Repair
Automotive
Operational Excellence
KPIs
Budgeting
Performance Management
Mitchell
Audatex
ALLDATA
ADAS
Vehicle Calibration
Safety
Business Development
Team Leadership
Vendor Relationships
Payroll
Customer Experience
I-CAR Training

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