Jobs in Coquitlam

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Within 25 km of Coquitlam

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Softchoice

Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

Vancouver, BC, Canada

Within 25 km of Coquitlam · About 24.4 km from the city centre

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Job details

Apply by: Jan 8, 2027
Posted: Sep 24, 2026

Original job description

Softchoice has elevated the Microsoft Customer Immersion Experience (CIE) program to a best-practice model that demonstrates what is possible when customers trust and adopt Microsoft technology.

A CIE provides a deliberate path from opportunity to delivery, aligning customer needs, sales objectives, and desired outcomes across licensing and professional services.

The Microsoft Frontier CIE Enablement Program Manager will adhere to the program’s standard operating procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand-offs to Technical Solution Architects. The role will also coordinate and manage the train-the-trainer enablement calendar.

The role requires cross-functional collaboration with facilitators, technical architects, and delivery engineers, as well as leadership reporting across Softchoice, WWT, and Microsoft.

Key responsibilities

Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
Follow established governance for creating, delivering, managing, and following up on CIE engagements.
Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
Monitor and confirm schedules for CIES deliveries, maintaining a calendar
Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
Monitor program performance and escalate risks or gaps to Program Lead (Nolan).
Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation
Customer satisfaction and feedback scores reporting and tracking.

Qualifications

At least three years of experience in program or partner enablement within Microsoft technology programs.
Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
Experience coordinating programs involving multiple internal teams and external partners
Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
Strong communication skills and confidence presenting progress updates to leadership.
Experience collaborating with Technical Architects or delivery teams is an asset.

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More about this job

Responsibilities

The specialist will manage the Microsoft Customer Immersion Experience (CIE) program by following standard operating procedures and coordinating enablement schedules. They are responsible for reporting performance metrics to leadership and ensuring seamless transitions between delivery teams and technical architects.

Requirements

Candidates must have at least three years of experience in program or partner enablement within Microsoft technology programs. Strong organizational skills and the ability to collaborate effectively with technical teams and external partners are essential.

Skills

Microsoft Customer Immersion Experience
Program Management
Partner Enablement
Cross-functional Collaboration
Governance
Standard Operating Procedures
Reporting
Stakeholder Management
Technical Solution Architecture
Documentation Management
Communication
Presentation Skills
Scheduling
Data Analysis

Visa sponsorship

Not detected in the job text

Hiring contact

Nolan

Keywords

Microsoft
CIE
Customer Immersion Experience
Program Management
Enablement
Governance
SOP
Technical Solution Architect
WWT
Softchoice
Reporting
Stakeholder Management
Cross-functional Collaboration
Documentation
Train-the-trainer
Partner Management

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