TEEMA Group is hiring two Service Desk Analysts for one of BC’s largest public-sector transportation organizations, through a well-established IT services firm. It’s a chance to support a large enterprise environment that keeps the region moving.
At a glance
- Location: Hybrid, New Westminster - 2–3 days on-site per week
- Contract: 3 months, with possible extension
- Start date: November 9, 2026
- Hours: 37.5 per week
What you’ll do
- Provide first-level technical support and customer service to enterprise users within set SLAs, resolving issues on first contact wherever possible
- Log, prioritize, diagnose and resolve incidents and service requests in an ITSM tool, escalating when needed
- Handle account administration and access management: review access forms, confirm approvals, and set up user and shared network accounts
- Keep customers updated on open tickets and on scheduled and unscheduled system outages
- Spot recurring incidents through trend analysis and recommend improvements
- Maintain and improve knowledge articles and support documentation
- Take part in an after-hours on-call rotation
What we’re looking for
- Experience in a service desk or IT support role in an enterprise or networked environment
- Hands-on experience with an ITSM ticketing tool (e.g., ServiceNow, Cherwell, Ivanti)
- Experience with user account and access administration (e.g., Active Directory)
- Strong customer service and communication skills, with the ability to explain technical issues clearly
- Comfortable handling changing priorities and working to SLAs
- Available to start November 9 and to be on-site in New Westminster 2–3 days a week
